FAQs

1. What countries or regions do you ship to?

We provide global delivery services for eligible orders through hatmora.com. Current shipping coverage includes the United States, Europe, and other worldwide regions. Shipping availability, delivery options, and related fees may be confirmed at checkout based on the shipping address. For full details, please review our Shipping Policy.

2. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time.

3. How long does shipping take?

Estimated delivery time is usually 5–10 business days for the United States, 7–15 business days for Europe, and 12–25 business days for other worldwide regions after the order has been processed and handed over to the carrier. Delivery times are estimates and may be affected by carrier delays, customs, weather, holidays, or other factors beyond our control.

4. How much does shipping cost?

For the United States, the standard shipping fee is USD $4.99, and free shipping is available for U.S. orders of USD $90.00 or more. For Europe, the standard shipping fee is USD $8.99 and free shipping is not available. For other worldwide regions, the standard shipping fee is USD $16.99 and free shipping is not available unless otherwise clearly shown at checkout.

5. Do I need to pay customs duties or import taxes?

For orders shipped within the United States, no customs duties or import taxes apply under our current U.S. domestic delivery scope. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or other local charges may apply and are usually the customer’s responsibility unless otherwise stated at checkout.

6. How can I track my order?

After your order has been shipped, we will send a shipping confirmation email with tracking information when available. You may also check your order status through our Track Order page. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.

7. What should I do if my package arrives damaged or has a delivery issue?

Please inspect your package as soon as it is delivered. If the package arrives damaged, the item is incorrect, or there is a delivery-related issue, please contact us within 48 hours of delivery at support@hatmora.com. Include your order number, item photos, packaging photos, shipping label photo, and a brief description of the issue so we can review the case.

8. What payment methods do you accept?

We accept secure online payments through supported third-party payment service providers. Available payment methods may include American Express, Discover, JCB, Mastercard, Visa, Apple Pay, and Google Pay. The final available payment options may vary depending on your location, device, browser, card issuer, and payment provider requirements at checkout.

9. What currency do you use for transactions?

All product prices, shipping fees, taxes if applicable, refunds, and payment transactions on hatmora.com are processed in United States Dollars (USD). If your card or payment account uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees.

10. Is my payment information secure?

We use secure payment processing systems to help protect customer transactions. Payment information may be transmitted through HTTPS, TLS/SSL encryption, secure checkout pages, payment tokenization, fraud screening, and payment provider security tools. Hatmora does not store customers’ full card numbers, CVV codes, magnetic stripe data, or complete payment account credentials on our website servers.

11. What happens if my payment fails?

If a payment fails, is declined, expires, or is flagged for additional review by the payment provider, your bank, or your card issuer, the order may not be completed or shipped until the issue is resolved. Common reasons may include incorrect billing information, insufficient funds, expired cards, bank restrictions, fraud checks, unsupported payment methods, or network errors.

12. What is your return window?

You may request a return within 30 days of receiving your order. Return requests submitted after 30 days of delivery may not be accepted. Please contact us at support@hatmora.com before sending any item back, because returns sent without approval or to the wrong address may not be accepted or refunded.

13. What condition must returned items be in?

Returned items must be in a condition that does not affect resale. Hats may be tried on briefly for size and fit, but they must not be worn for extended periods, washed, altered, stained, damaged, scented, or used outdoors. Items should be returned with their original packaging, labels, tags, accessories, and any included gifts where possible.

14. Who pays for return shipping?

If the return is caused by our error, such as a wrong item, damaged item, defective item, or missing item confirmed after review, Hatmora will provide a reasonable solution, which may include covering return shipping or offering a replacement or refund. If the return is due to personal preference, size choice, color expectation, change of mind, or an address issue caused by the customer, the customer is responsible for the return shipping cost.

15. How long does a refund take?

Approved refunds will be issued back to the original payment method used at checkout. Refunds are usually processed within 7 business days after approval or after the returned item is received and inspected, when applicable. Final posting time may depend on your bank, card issuer, card network, digital wallet provider, or payment processor. For full details, please review our Return and Refund Policy and Payment Policy.