Terms of Service

1. Overview

These Terms of Service apply to your access to and use of hatmora.com, including browsing our website, placing an order, making a payment, contacting customer support, requesting a return, or using any service provided by Hatmora. By using this website, you agree to follow these Terms of Service and all related policies posted on our website.

2. Store Information

Hatmora operates hatmora.com as an online retail website. Our business contact information may be displayed through our website shortcodes, including support@hatmora.com, +1(502)614-6339, and 10100 Linn Station Rd, Ste 500, Louisville, KY 40223, US. Customers should review all order details, product information, shipping information, and policy pages before completing a purchase.

3. Eligibility to Use the Website

By using this website or placing an order, you confirm that you are legally able to enter into an online purchase agreement under the laws that apply to you. If you use this website on behalf of another person or organization, you confirm that you have permission to do so.

4. Product Information

We try to display product information, descriptions, prices, images, colors, sizes, and availability as clearly and accurately as possible. However, slight differences may occur due to screen settings, photography lighting, product updates, or normal website display differences. Customers are responsible for reviewing product details before placing an order.

5. Order Acceptance

After you place an order through hatmora.com, you may receive an order confirmation email. This confirmation means that we have received your order request, but it does not mean that the order has been finally accepted if there is a payment issue, pricing error, stock issue, fraud review, address problem, or other order-processing concern.

6. Order Review and Cancellation

Hatmora may review, refuse, cancel, or limit an order when reasonably necessary, including cases involving incorrect information, suspected fraud, payment failure, unavailable products, duplicate orders, system errors, or violation of these Terms. If an order is cancelled after payment has been captured, an eligible refund will be issued to the original payment method.

7. Pricing and Currency

All prices, shipping fees, taxes if applicable, payment transactions, and refunds on hatmora.com are processed in United States Dollars (USD). Your bank, card issuer, digital wallet provider, or payment provider may apply currency conversion charges or foreign transaction fees if your account uses another currency. These charges are not controlled by Hatmora.

8. Payment Terms

Payments must be successfully authorized before an order can be processed. We accept the payment methods displayed at checkout, which may include supported card and digital wallet options. Payment processing, payment security, failed payments, refunds to the original payment method, and payment dispute handling are explained in our Payment Policy.

9. Payment Security

We use third-party payment processing services and secure payment technologies to help protect customer transactions. Hatmora does not store customers’ full card numbers, CVV codes, magnetic stripe data, or complete payment account credentials on our website servers. Payment-related records may be used to help resolve payment disputes, chargebacks, or provider reviews.

10. Shipping Terms

We provide delivery services for eligible orders, and shipping availability may depend on the shipping address, carrier service, checkout information, and local delivery conditions. Processing time, delivery estimates, shipping fees, free shipping rules, tracking, customs, and package issue instructions are explained in our Shipping Policy.

11. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is delayed, returned, lost, or cannot be delivered due to an incorrect address, incomplete address, unavailable recipient, or local delivery issue caused by customer-provided information, additional fees or limitations may apply according to our Shipping Policy.

12. Returns and Refunds

Eligible returns and refunds are handled according to our Return and Refund Policy. That policy explains the return window, return conditions, return process, return shipping responsibility, inspection requirements, and refund timing. Customers should review the Return and Refund Policy before submitting a return request or opening a payment dispute.

13. Refund Method

Approved refunds are issued back to the original payment method used at checkout. Refund timing may depend on order review, return inspection when applicable, the payment provider, bank, card issuer, or digital wallet provider. More detailed refund rules are provided in our Return and Refund Policy and Payment Policy.

14. Privacy and Data Protection

We collect and use customer information only for reasonable business purposes such as order processing, payment review, shipping, customer support, returns, refunds, fraud prevention, website operation, and legal compliance. Details about personal information, data retention, HTTPS, TLS/SSL, payment security, and privacy rights are explained in our Privacy Policy.

15. Customer Communications

By placing an order or contacting us, you agree that we may communicate with you about your order, payment, shipping, tracking, return request, refund status, dispute review, or customer service issue. Customers should provide accurate contact information and respond promptly when additional information is needed to complete an order or resolve a case.

16. Prohibited Use

You agree not to misuse hatmora.com, interfere with website operation, submit false information, attempt unauthorized access, abuse promotions, place fraudulent orders, copy website content without permission, use automated systems in a harmful way, or engage in activity that violates applicable law, payment provider rules, or these Terms of Service.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hatmora is not responsible for indirect, incidental, special, or consequential losses related to website use, delayed delivery, third-party service interruptions, payment provider decisions, carrier delays, device issues, or circumstances beyond our reasonable control. This does not limit any rights that cannot be excluded under applicable law.

18. Compliance With Applicable Law

Customers agree to use hatmora.com in compliance with all applicable laws, rules, and regulations. Hatmora may take reasonable action when required by law, payment provider rules, fraud prevention requirements, court orders, tax obligations, regulatory requests, or legitimate business protection needs.

19. Governing Law and Court Jurisdiction

These Terms of Service and any dispute arising from your use of hatmora.com, your order, payment, delivery, return, refund, or related service issue shall be governed by the laws applicable to the business address of Hatmora as listed at 10100 Linn Station Rd, Ste 500, Louisville, KY 40223, US, without regard to conflict of law principles. Any dispute that cannot be resolved through customer service shall be handled by the courts with proper jurisdiction over that business address. The parties agree that court proceedings, rather than private arbitration, will be the proper method for resolving unresolved legal disputes unless applicable law requires otherwise.

20. Contact Information

If you have questions about these Terms of Service, an order, payment, shipping, return, refund, privacy matter, or dispute issue, please contact us at support@hatmora.com. You may also reach us by phone at +1(502)614-6339 or by mail at 10100 Linn Station Rd, Ste 500, Louisville, KY 40223, US. Hatmora will review your request and respond as soon as reasonably possible.