Privacy Policy

1. Introduction

This Privacy Policy explains how Hatmora collects, uses, stores, protects, and shares personal information when you visit hatmora.com, place an order, contact us, or use our website services. We are committed to handling customer information responsibly, transparently, and only for legitimate business purposes.

2. Information We Collect

We may collect information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, customer service messages, and any information you submit when contacting us about an order, return, refund, delivery issue, or payment question.

3. Order and Delivery Information

When you place an order, we collect the information needed to process, fulfill, and deliver your purchase. Because we provide global delivery services, certain delivery-related information may be shared with logistics carriers and delivery partners. Detailed shipping rules, delivery estimates, and related delivery terms are explained in our Shipping Policy.

4. Payment Information

Payments on hatmora.com may be processed through third-party payment service providers, including Stripe and PayPal. We do not store customers’ full card numbers, CVV codes, magnetic stripe data, or complete payment account credentials on our website servers. Payment information is processed securely by the applicable payment provider according to its own security standards and privacy practices.

5. Payment Security

To support secure payment processing, transactions may be handled through encrypted payment pages, tokenization, fraud screening tools, and secure payment provider systems. Stripe and PayPal may collect and process payment-related information directly for authorization, fraud prevention, chargeback handling, dispute review, and payment compliance purposes.

6. How We Use Personal Information

We use personal information to process orders, confirm payment, arrange shipping, provide tracking updates, respond to customer inquiries, handle returns and refunds, review delivery issues, prevent fraud, improve website performance, maintain business records, and comply with applicable legal, tax, accounting, and payment-processing requirements.

7. Customer Service and Dispute Support

If you contact us about an order, refund, return, delivery problem, damaged package, incorrect item, payment issue, or dispute, we may use your order information, communication records, tracking information, photos, payment confirmation, and related transaction details to review the case and provide a fair resolution. These records may also help support Stripe, PayPal, bank, or card issuer dispute reviews.

8. Information Security Measures

We take reasonable technical, administrative, and organizational measures to help protect personal information. These measures may include HTTPS protection, TLS/SSL encryption for data transmission, access control, limited administrative permissions, secure account credentials, data minimization, system monitoring, website maintenance, and restrictions on unnecessary access to customer information.

9. HTTPS and TLS/SSL Protection

hatmora.com uses HTTPS and TLS/SSL technology to help protect information transmitted between your browser and our website. This helps reduce the risk of unauthorized interception during account access, checkout, contact form submission, and other website interactions. However, no online transmission or storage system can be guaranteed to be completely secure.

10. Data Access Controls

We limit access to customer information to authorized personnel, service providers, and systems that need the information to perform business functions such as order processing, customer support, shipping, payment review, fraud prevention, or compliance. We do not allow unnecessary internal access to customer personal information.

11. Cookies and Website Technologies

Our website may use cookies, analytics tools, session technologies, and similar website functions to support shopping cart operation, checkout, security, website performance, customer preferences, fraud prevention, and basic traffic analysis. You may manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

12. Sharing With Service Providers

We may share necessary information with trusted third-party service providers that help us operate our business. These may include payment processors, shipping carriers, order fulfillment partners, website hosting providers, analytics providers, fraud-prevention tools, email service providers, and customer support systems. These providers are expected to use the information only for the services they provide to us.

13. Stripe and PayPal

Stripe and PayPal are independent third-party payment service providers. When you choose a payment method supported by Stripe or PayPal, certain payment, billing, device, transaction, and fraud-prevention information may be collected or processed by them directly. Hatmora does not control their internal processing systems, but we use them to help provide secure and reliable payment services.

14. Legal and Compliance Use

We may use or disclose personal information when necessary to comply with applicable laws, regulations, court orders, tax obligations, accounting requirements, law enforcement requests, payment network rules, fraud prevention requirements, or to protect the rights, property, and safety of Hatmora, our customers, service providers, or others.

15. Data Retention

We generally retain customer order records, contact records, support communications, and transaction-related information for 1 year unless a longer retention period is required by law, tax, accounting, fraud prevention, dispute resolution, chargeback review, payment provider rules, or legitimate business needs. When information is no longer needed, we will delete, anonymize, or securely limit its use where reasonably possible.

16. Customer Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also request information about how your data is used. To make a privacy request, please contact us at support@hatmora.com. We may need to verify your identity before processing the request.

17. Children’s Privacy

hatmora.com is intended for general online shopping use and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at support@hatmora.com so we can review and take appropriate action.

18. Contact Information

If you have any questions about this Privacy Policy, your personal information, payment privacy, data security, or a privacy-related request, please contact us at support@hatmora.com. You may also reach us by phone at +1(502)614-6339 or by mail at 10100 Linn Station Rd, Ste 500, Louisville, KY 40223, US. Hatmora will review your request and respond as soon as reasonably possible.