Return and Refund Policy

1. Return Window

This Return and Refund Policy applies to eligible orders placed through hatmora.com. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Return requests submitted after 30 days of delivery may not be accepted.

2. Return Eligibility

Returned items must be in a condition that does not affect resale. Hats may be tried on briefly for size and fit, but they must not be worn for extended periods, washed, altered, stained, damaged, scented, or used outdoors. Items should be returned with their original packaging, labels, tags, accessories, and any included gifts where possible.

3. Non-Returnable Conditions

We may refuse a return if the item shows signs of heavy use, sweat marks, makeup stains, odor, damage, washing, alteration, missing parts, or any condition that prevents the item from being resold. Items returned without approval or sent to the wrong address may not be accepted or refunded.

4. Return Request Process

To start a return, please contact us at support@hatmora.com within the return window. Include your order number, the item you want to return, the reason for return, and clear photos if the item is damaged, defective, or incorrect. Please do not send any item back before receiving return instructions from Hatmora.

5. Return Shipping Fees

If the return is caused by our error, such as a wrong item, damaged item, defective item, or missing item confirmed after review, Hatmora will provide a reasonable solution, which may include covering return shipping or offering a replacement or refund. If the return is due to personal preference, size choice, color expectation, change of mind, or an address issue caused by the customer, the customer is responsible for the return shipping cost.

6. Inspection and Refund Approval

After we receive the returned item, we will inspect it to confirm whether it meets the return conditions stated in this policy. If the return is approved, we will process the refund to the original payment method. If the item does not meet the return conditions, we may reject the refund or contact you with the available options.

7. Refund Time

Approved refunds are usually issued within 7 business days after the returned item is received and inspected. Refunds will be sent back to the original payment method used at checkout. Final posting time may depend on your bank, card issuer, Stripe, or other payment provider processing rules.

8. Payment Disputes and Contact

If you have any issue with your order, delivery, return, refund, or payment, please contact us first at support@hatmora.com so we can review and resolve the matter. To help us handle the case clearly, please provide your order number, contact information, photos if applicable, and a description of the issue. This policy is designed to provide clear return and refund terms for customers and to support fair review of payment disputes or Stripe-related claims.