Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through hatmora.com. We provide global delivery services for eligible orders, with shipping options currently covering the United States, Europe, and other worldwide regions. Available delivery service, shipping fee, and estimated transit time will be shown or confirmed during checkout based on the shipping address.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time and may vary slightly during peak seasons, holidays, or high order volume periods.

3. Shipping Carriers

We work with third-party logistics carriers and local delivery partners to complete delivery. Carriers may include USPS, UPS, FedEx, DHL, or other available regional carriers. The final carrier may vary depending on the destination, package size, shipping route, and local delivery availability.

4. United States Shipping

For orders shipped within the United States, the estimated delivery time is usually 5–10 business days after the order has been processed and handed over to the carrier. The standard shipping fee is USD $4.99. Free shipping is available for U.S. orders of USD $90.00 or more.

5. Europe Shipping

For orders shipped to Europe, the estimated delivery time is usually 7–15 business days after processing. The standard shipping fee is USD $8.99. Free shipping is not available for Europe orders unless otherwise clearly shown at checkout.

6. Other Worldwide Regions

For orders shipped to other worldwide regions outside the United States and Europe, the estimated delivery time is usually 12–25 business days after processing. The standard shipping fee is USD $16.99. Free shipping is not available for other worldwide regions unless otherwise clearly shown at checkout.

7. Order Tracking

After your order has been shipped, we will send a shipping confirmation email with tracking information when available. You may also check your order status through our Track Order page. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.

8. Customs, Duties, and Taxes

For orders shipped within the United States, no customs duties or import taxes apply under our current U.S. domestic delivery scope. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or other local charges may apply and are usually the customer’s responsibility unless otherwise stated at checkout. Customs clearance may affect delivery time and is not controlled by Hatmora.

9. Package Damage or Delivery Issues

Please inspect your package as soon as it is delivered. If the package arrives damaged, the item is incorrect, or there is a delivery-related issue, please contact us within 48 hours of delivery at support@hatmora.com. Include your order number, item photos, packaging photos, shipping label photo, and a brief description of the issue so we can review the case.

10. Contact Information

If you have any questions about shipping, delivery, tracking, customs, or package issues, please contact us at support@hatmora.com. You may also reach us by phone at +1(502)614-6339 or by mail at 10100 Linn Station Rd, Ste 500, Louisville, KY 40223, US. Hatmora will review your request and respond as soon as possible.